Ear, Nose, and Throat (ENT) specialists
If you experience difficulty with sinusitis or other health issues in the head or neck, an Ear, Nose, and Throat (ENT) doctor can diagnose the condition and develop a treatment plan for you. This includes hearing problems like tinnitus (ear ringing), severe hearing loss, thyroid disease, parathyroid disease, chronic sinusitis, and voice or speech problems. Also called otolaryngologists, ENT physicians have extensive training and experience with medical treatment and surgical management, allowing them to be your guide before and throughout surgery.
Reasons to visit an ENT physician
Snoring and sleep apnea are some conditions that warrant a visit with an ENT doctor. These conditions affect your energy and productivity in daily life since they prevent you from getting deep, restorative sleep. Other ear, nose, and throat conditions that impact sleep include sinus problems or throat discomfort. You can also seek care for dizziness, voice care, and thyroid issues with an ENT specialist.
Ear, Nose, and Throat (ENT) care
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Ear and Hearing Loss
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ENT Pediatric Care
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Head and Neck Cancer
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Nose and Sinus
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Sleep Apnea
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Throat and Larynx
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Thyroid and Parathyroid
Services
- Advanced Surgical Treatment of Sleep Apnea
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Advanced Surgical Treatment of Sleep Apnea
Sleep apnea is a serious, potentially life-threatening condition. Treatment may include oxygen, behavioral changes, surgery, therapy, or the use of a CPAP machine.
- Balloon Sinuplasty
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Balloon Sinuplasty
Balloon sinuplasty is minimally invasive and effective at relieving symptoms of chronic sinusitis. ENT doctors can open up blocked sinus passageways and drain mucus buildup in patients suffering from chronic sinusitis symptoms by using a flexible balloon catheter.
Learn More
- Ear Surgery
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Ear Surgery
Ear surgery, or otoplasty, can correct deformities and improve the shape, position, and proportion of the ear.
- Ear Tube Surgery
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Ear Tube Surgery
Ear tube surgery reduces the risk of ear infections. The tubes are placed into your eardrum by an ear, nose, and throat (ENT) surgeon and help drain fluid from the ear.
- Endoscopic Sinus Surgery
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Endoscopic Sinus Surgery
Endoscopic sinus surgery is a procedure to open the passages of the nose and sinuses to treat long-term (chronic) sinus infections.
- Eustachian Tube Balloon Dilation
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Eustachian Tube Balloon Dilation
Eustachian tube balloon dilation can be used on patients who require ear tubes or want to avoid multiple ear tubes.
- Evaluation and Management of Thyroid Nodules and Cancer
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Evaluation and Management of Thyroid Nodules and Cancer
ARC offers evaluation and management of thyroid nodules and cancer.
- Frenulum Clipping
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Frenulum Clipping
Frenulum clipping is the procedure in which the lingual frenulum is cut. It is done when the frenulum seems unusually short or tight.
- Head and Neck Cancer (Diagnosis and Treatment)
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Head and Neck Cancer (Diagnosis and Treatment)
There are a lot of different cancers covered under "head and neck cancers." These cancers can start in the sinuses, mouth, tongue, throat, tonsils, salivary glands, and voice box.
- Head and Neck Cancer Surgery
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Head and Neck Cancer Surgery
Surgery for cancers in the head and neck area, including oral, throat, thyroid, parathyroid, and salivary gland areas.
- Home Sleep Studies (Administration and Interpretation)
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Home Sleep Studies (Administration and Interpretation)
Home sleep studies help diagnose sleeping disorders and improve sleep from the comfort of your home.
- Home Sleep Study Kit
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Home Sleep Study Kit
With a home sleep study kit, you can test for sleep apnea right from your own bed. The home sleep study offers faster results than a sleep lab from the comfort of home.
- Inspire Sleep Apnea Treatment
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Inspire Sleep Apnea Treatment
Inspire Hypoglossal Nerve Stimulation is an FDA-approved obstructive sleep apnea treatment that opens up your airway while you sleep, without a mask. This small device is placed using an outpatient procedure, and the recovery process is short and easy compared to other sleep procedures. You will use a remote to control the device on your own schedule. While you sleep, Inspire allows you to breathe normally and sleep peacefully using nerve stimulation.
- Nasal, Septal, and Sinus Surgery
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Nasal, Septal, and Sinus Surgery
Surgery to correct the nosal, septal, and/or sinus areas.
- Other Disorders of the Head and Neck
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Other Disorders of the Head and Neck
ARC offers treatment and care for disorders of the head and neck.
- Otology
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Otology
Otology is a branch of medicine that studies the ear and diseases, diagnosis, and treatment associated with the area.
- Septoplasty
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Septoplasty
Septoplasty is a procedure aimed to alleviate symptoms from a deviated septum.
- Sinus Care
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Sinus Care
Treatment and care for acute and chronic sinus conditions.
- Sleep Apnea (Diagnosis and Treatment including CPAP & Oral Appliance)
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Sleep Apnea (Diagnosis and Treatment including CPAP & Oral Appliance)
Our ENT specialists diagnose and treat sleep apnea through medicine and medical devices such as a CPAP machine.
- Telemedicine Visits
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Telemedicine Visits
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
Learn More
- Thyroid and Parathyroid Surgery
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Thyroid and Parathyroid Surgery
Thyroid and parathyroid surgery can help regulate the body's metabolism. Surgery aims to help alleviate disease and cancer symptoms and remove tumors.
Learn More
- Tongue Tie Clipping
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Tongue Tie Clipping
A frenulum clipping involves a doctor cutting the frenulum, allowing the tongue to move normally.
- Tonsillectomy and Adenoidectomy
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Tonsillectomy and Adenoidectomy
Tonsillectomies and adenoidectomies are surgeries to have the tonsils and adenoids removed. Often the tonsils and adenoids are removed at the same time. But sometimes, only one or the other is removed.
- Ultrasound Guided Biopsy of Thyroid
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Ultrasound Guided Biopsy of Thyroid
An ultrasound-guided biopsy of thyroid can help locate a nodule or abnormality within the thyroid.
- Ultrasound of the Head and Neck
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Ultrasound of the Head and Neck
Ultrasounds can be used to assess head and neck disorders.
- Voice Disorders (Diagnosis and Treatment)
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Voice Disorders (Diagnosis and Treatment)
ARC ENT providers offer diagnosis and treatment for voice disorders.
Conditions
- Cancers of the Soft Tissues of the Head and Neck including Mouth and Throat
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Cancers of the Soft Tissues of the Head and Neck including Mouth and Throat
Head and neck cancer is the term used for cancers that start in the head and neck region. There are many different types of tissues in this area.
- Chronic Sinus Disease, Nasal Polyps or Recurring Infections
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Chronic Sinus Disease, Nasal Polyps or Recurring Infections
Chronic sinus disease, nasal polyps, and recurring infections bring troubling symptoms that can be caused by underlying conditions.
- Chronic Sinusitis
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Chronic Sinusitis
Chronic sinusitis happens with repeated or poorly treated sinus infections. Symptoms typically last 12 weeks or longer.
- Ear Ringing (Tinnitus)
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Ear Ringing (Tinnitus)
Tinnitus is the sound of ringing in the ears. It may also be described as a roaring, buzzing, hissing, or clicking sound inside the head. The sounds may come and go.
- General Hearing Loss
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General Hearing Loss
Hearing loss can be caused by age, congenital defects, injuries, disease, medications, or exposure to loud noise.
- Hearing Loss
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Hearing Loss
Older adults are the largest group affected by hearing loss. Things that lead to hearing loss include age-related hearing loss (presbycusis), exposure to loud noise, and hereditary causes.
- Lump or Growth in the Neck
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Lump or Growth in the Neck
Lumps or growths in the neck can be caused by bacterial or viral infections, cancer (malignancy), or other causes.
- Nasal Obstruction & Congestion
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Nasal Obstruction & Congestion
Nasal obstruction is caused by excess fluid and mucus in the nasal passages. This can be due to dried mucus, a stuck object, disease, or other causes that aren't due to an underlying disease.
- Neck Masses
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Neck Masses
A neck mass is an abnormal lump in the neck. Neck lumps or masses can vary in size and may be symptomatic.
- Outer/Middle Ear Disease
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Outer/Middle Ear Disease
Outer/Middle Ear Disease causes inflammation of the external ear canal, which is the tube between the outer ear and eardrum.
- Parathyroid Disease
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Parathyroid Disease
Hyperparathyroidism, or parathyroid disease, occurs when one or more of your parathyroid glands are overactive.
- Pediatric Ear Infections
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Pediatric Ear Infections
Most pediatric ear infections are caused by bacterial infections. Common symptoms include pain in the ear, fever, temporary hearing loss, and general signs such as loss of appetite and irritability.
- Pediatric Tonsil and Adenoid Problems
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Pediatric Tonsil and Adenoid Problems
A child with tonsil and adenoid problems may have a sore throat, trouble swallowing, sleep apnea, or an inner ear infection.
- Pediatric/Congenital Neck Masses
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Pediatric/Congenital Neck Masses
Neck lumps (masses) are common problems in babies and children. Some neck masses are present at birth (congenital).
- Recurrent or Chronic Ear Infections
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Recurrent or Chronic Ear Infections
A recurring chronic ear infection is fluid, swelling, or an infection behind the eardrum that keeps coming back.
- Sinus Infections
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Sinus Infections
Sinus infections are caused by fluid build-up in the sinuses. The fluid allows germs to grow, which may lead to an infection.
- Snoring and Sleep Apnea
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Snoring and Sleep Apnea
Sleep apnea is a breathing disorder characterized by brief interruptions of breathing during sleep.
- Thyroid Disorders and Diseases
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Thyroid Disorders and Diseases
Thyroid disease can cause hypothyroidism or hyperthyroidism. It can also lead to other issues that may need to be treated by a doctor.
- Tumors of the Head and Neck
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Tumors of the Head and Neck
Head and neck tumors can grow in the nose, sinuses, mouth, throat, voice box, salivary glands, lymph nodes in the neck, thyroid gland, or parathyroid glands. They can be cancerous or noncancerous (benign).
- Voice Disorders
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Voice Disorders
You may have a voice disorder if you have a problem with the qualities of your voice. These problems occur when your vocal cords don't vibrate normally.
Locations & Providers
- ARC Far West Medical Tower 6811 Austin Center Boulevard
Suite 300
Austin, TX 78731
Get Directions- Amanda M. Ammerman, PA-C
Amanda M. Ammerman, PA-C
Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 1 - 99
Book Now
- Kelly L. Coleman, APRN-CNS
Kelly L. Coleman, APRN-CNS
Ear, Nose, and Throat (ENT)
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 17 - 99
Book Now
- Kent Jones, MD
Kent Jones, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 0 - 99
Book Now
- Alison G. Kartush, MD
Alison G. Kartush, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 0 - 99
Book Now
- Joseph M. Leary, MD
Joseph M. Leary, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 0 - 99
Book Now
- Matthew M. Meigs, MD
Matthew M. Meigs, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.7
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 0 - 99
Book Now
512-346-8888
- Amanda M. Ammerman, PA-C
- ARC Kyle Plum Creek 4100 Everett Street
Suite 400
Kyle, TX 78640
Get Directions- Gustavo A. Diaz-Reyes, MD, FACS
Gustavo A. Diaz-Reyes, MD, FACS
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.7
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 0 - 99
Book Now
512-295-1333
- Gustavo A. Diaz-Reyes, MD, FACS
- ARC Medical Plaza Specialty 1401 Medical Parkway
Building B, Suite 220
Cedar Park, TX 78613
Get Directions- Achal R. Dhruva, MD
Achal R. Dhruva, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 0 - 99
Book Now
512-260-1581
- Achal R. Dhruva, MD
- ARC Round Rock 940 Hesters Crossing Road
Round Rock, TX 78681
Get Directions- Kent Jones, MD
Kent Jones, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 0 - 99
Book Now
- Gretta A. LaCouture, PA-C
Gretta A. LaCouture, PA-C
Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Ages Seen: 0 - 99
- Palak B. Patel, MD
Palak B. Patel, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 1 - 99
Book Now
512-244-9024
- Kent Jones, MD
- ARC South 1st Specialty and Pediatrics 3816 South 1st Street
Austin, TX 78704
Get Directions- Kelly L. Coleman, APRN-CNS
Kelly L. Coleman, APRN-CNS
Ear, Nose, and Throat (ENT)
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 17 - 99
Book Now
- Jeremy (Scott) Sebastian, MD
Jeremy (Scott) Sebastian, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 0 - 99
Book Now
- John (Caleb) Simmons, MD
John (Caleb) Simmons, MD
Ear, Nose, and Throat (ENT) Ear and Hearing LossThyroid and ParathyroidNose and SinusSleep ApneaThroat and LarynxHead and Neck CancerENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 0 - 99
Book Now
- Brian D. Watabe, PA
Brian D. Watabe, PA
Ear, Nose, and Throat (ENT) Ear and Hearing LossNose and SinusSleep ApneaThroat and LarynxENT Pediatric Care
4.8
ARC Patient Feedback
Guide to ARC Patient Feedback and Ratings
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
Who runs the survey?
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
How do patients receive the survey?
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
Do you post all positive and negative comments?
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
What questions do we ask?
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
- Rate how easy it was to make your appointment.
- Rate the helpfulness of the front-desk staff.
- Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
- Did the healthcare provider or doctor provide the care you expected?
- How likely is it that you would refer a friend/family member to this doctor or NP/PA?
- Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
Why don't all providers display a rating?
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why can I only see comments from the last 90 days?
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
Can anyone complete a survey or post a comment about a physician?
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
How is patient information protected?
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients Ages Seen: 1 - 99
Book Now
512-443-1311
- Kelly L. Coleman, APRN-CNS
Mentions
-
One more week to vote for ARC!
One more week to vote for the Austin American-Statesman’s “2024 Austin Community's Choice Award” finalists!
Read MoreJune 10, 2024 < 1 min read
- ARC Updates
ARC welcomes Kelly L. Coleman, APRN-CNS
Welcome to the ENT team at ARC South 1st Specialty & Pediatrics and ARC Far West Medical Tower!
Read MoreJuly 27, 2023 1 min read
- ARC Updates
ARC welcomes Alison G. Kartush, MD
Welcome to the ENT team at ARC Medical Plaza Specialty.
Read MoreJuly 25, 2023 1 min read
Resources
Additional Resources
- American Speech-Language-Hearing Association
- American Tinnitus Association
- ARC Audiology
- ARC Hearing Aid Services